At Ebmix.com, we are committed to ensuring a seamless and satisfying shopping experience. If you are unhappy with your purchase, we’re here to assist you with our clear and straightforward refund policy.
Delivery Timeline
Products are typically delivered within 2-3 business days from the date of order placement.
Please ensure your shipping information is accurate to avoid delivery delays.
Refund Request Eligibility
We understand that sometimes a product may not meet your expectations. Below are the conditions under which refund requests are accepted:
Refund Request Window:
Customers must initiate the refund request within 1 week (7 calendar days) of receiving the product.
Product Usage Period:
Refund requests will not be accepted after 2 weeks of product usage. Please inspect and test your product within the initial usage window.
Eligible Refund Scenarios:
Incorrect or defective products delivered.
Products that arrive damaged during transit.
Products not meeting advertised specifications.
Ineligible Refund Scenarios:
Products damaged due to misuse, mishandling, or improper storage.
Refund requests made beyond the 2-week product usage period.
Minor discrepancies that do not affect product functionality.
Refund Request Process
To request a refund, follow these steps:
Contact Customer Support:
Email our support team at support@ebmix.com or call us at +44 7706 977895 with your order details.
Provide Necessary Details:
Include your order number, the reason for the refund request, and any supporting documentation such as photos of defective or damaged products.
Return Instructions:
If your refund request is approved, you will receive instructions on how to return the product.
The product must be returned in its original packaging and condition.
Review and Processing:
Once the returned product is received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed within 5-7 business days back to your original payment method.
Additional Terms and Conditions
Shipping Charges:
Shipping charges are non-refundable unless the refund is due to an error on our part (e.g., wrong product delivered).
Damaged Returns:
Products returned damaged due to improper handling during the return process may not qualify for a refund.
Exchanges:
In certain cases, we may offer an exchange instead of a refund.
Non-Returnable Products:
Certain products may be exempt from refunds due to their nature. These exceptions will be clearly stated during purchase.
We value your trust and are dedicated to providing excellent service at Ebmix.com. Please don’t hesitate to reach out if you have questions or need further assistance regarding our refund policy.
